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Monday, January 5, 2009

Zune 2K9 failure. Absolutely ridiculous!

Admittedly one of the most profound hardware sale failures ever, Microsoft's music player zune, made headlines these days not because it sold a piece or two more but because all the zune 30GB players failed all together due top a weird bug.
Since it was the end of the 2008 users dubbed it Zune 2k9 crisis.
Reports in various forums are like this:
Apparently, around 2:00 AM today, the Zune models either reset, or were already off. Upon when turning on, the thing loads up and... freezes with a full loading bar (as pictured above). I thought my brother was the only one with it, but then it happened to my Zune. Then I checked out the forums and it seems everyone with a 30GB HDD model has had this happen to them
During the first hours Microsoft said nothing about the issue but after it became apparent that all 30 GB zunes are failing, the problem was addressed officially.
We are aware that customers with the Zune 30GB are experiencing issues with their Zune device. We are actively working now to isolate the issue and develop a solution to address it. We will keep customers informed on next steps via the support page on zune.net (zune.net/support).
The official fix is ridiculous. They simply say: let the battery drain wait until January first and then charge it again. WTF?

Official Q&A:

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What's the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

If you ask me this is ridiculous. It is ridiculously ridiculous!!

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